Privacy Policy

Morgan Cyber Solutions Ltd Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information:

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain

Contact details
Email: hello@morgancyber.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:
• Names and contact details
• Addresses
• Date of birth
• Purchase or account history
• Payment details (including card or bank information for transfers and direct debits)
• Credit reference information
• Health information (including dietary requirements, allergies and health conditions)
• Health and safety information
• Account information
• Website user information (including user journeys and cookie tracking)
• Photographs or video recordings
• Call recordings
• Records of meetings and decisions
• Identification documents
• Information relating to compliments or complaints
• Information relating to sponsorship

We collect or use the following information for the operation of customer accounts:

• Names and contact details
• Addresses
• Payment details (including card or bank information for transfers and direct debits)
• Purchase history
• Account information, including registration details
• Information used for security purposes
• Marketing preferences

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Addresses
• Marketing preferences
• Location data
• Recorded images, such as photos or videos
• Call recordings
• Purchase or viewing history
• IP addresses
• Website and app user journey information
• Information relating to sponsorship
• Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

• Name
• Contact information
• Identification documents
• Financial transaction information
• Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Address
• Payment details
• Account information
• Purchase or service history
• Call recordings
• Witness statements and contact details
• Relevant information from previous investigations
• Customer or client accounts and records
• Financial transaction information
• Information relating to health and safety
• Correspondence
• Health and safety information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful
bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which
are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.

Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.

Your right to erasure – You have the right to ask us to delete your personal information.

Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.

Your right to object to processing – You have the right to object to the processing of your personal data.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another
organisation, or to you.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the
contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

We collect and use personal information such as name, address, email address to provide personalized services, deliver service, and improve your experience with our company. This helps us fulfill orders, offer customer support, and send relevant marketing communications based on your preferences.

Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. All of your data protection rights may apply, except the right to object and the right to portability.

Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

We use personal data, such as your contact information and purchase history, to create and maintain your account, manage orders, and ensure seamless access to services. This allows us to offer you efficient and personalized support. Fraud Prevention and Security: We use personal information to protect both our customers and our business from fraudulent activities and unauthorized access to accounts, ensuring the safety and security of your data

Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. All of your data protection rights may apply, except the right to object and the right to portability.

Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract. All of your data protection rights may apply except the right to object.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

We process personal data to provide relevant service updates and marketing communications tailored to our customers’ interests and preferences. This enables us to enhance customer experience, inform users about new features, offers, and improvements, and ensure engagement with our services. We balance this interest by offering clear opt-out options and respecting user preferences in accordance with data protection regulations.

Our lawful bases for collecting or using personal information for legal requirements are:

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

We process personal data to comply with legal and regulatory obligations that apply to our organisation. This includes maintaining accurate records, fulfilling statutory reporting requirements, responding to lawful requests from authorities, and ensuring compliance with industry regulations. We only collect and use personal information necessary for these purposes while safeguarding individuals’ rights and privacy.

Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. All of your data protection rights may
apply, except the right to object and the right to portability.

Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

We process personal data to respond to queries, handle complaints, and manage claims effectively. This allows us to provide customer support, improve our services, resolve disputes, and fulfil contractual or legal obligations. We ensure that personal information is handled securely, only used for necessary purposes, and retained in accordance with applicable regulations.

Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. All of your data protection rights may
apply, except the right to object and the right to portability.

Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Where we get personal information from

• Directly from you
• From a company that we have a contract with (i.e your employer, or your supplier)
• Previous employers
• Credit reference agencies
• Providers of marketing lists and other personal information

We obtain personal information directly from our customers when they engage with our services. This includes information provided through service agreements, account registrations, inquiries, security reports, incident logs, or other interactions such as phone calls, emails, or online forms. We collect only the necessary data required to deliver our services effectively and ensure compliance with legal and regulatory obligations.

How long we keep information

We will retain your information for the following time periods:

• If we hold your information for the purposes of an order or contract you placed with us, we will hold your information for as long as the contract is in place for the goods or services ordered from us, and for a reasonable period after the contract terminates or expires, to ensure we can still answer any queries that our customers might have about the services received, and to satisfy any legal, accounting or reporting requirements.

• If we hold your information for the purposes of a quote or survey we have provided, but the order was not placed with us, we will hold your information for a reasonable period after providing the quote or survey (in case a decision is changed to place an order with us)

• In addition, if we hold your information because you have told us you are happy to receive communications from Morgan Cyber about our products and services, then we will hold this for a reasonable period of time, and until you tell us you no longer want to receive those communications (as you can unsubscribe at any time)

• If there is any information we hold about you due to a legal requirement, we will hold it for as long as we are legally required to do so.

You have various rights in relation to the information we hold about you, including rights to access your information and rights to have it deleted from our systems.

Who we share information with

Others we share personal information with

• Organisations we need to share information with for safeguarding reasons
• Professional or legal advisors
• Financial or fraud investigation authorities
• External auditors or inspectors
• Professional consultants
• Organisations we’re legally obliged to share personal information with
• Emergency services
• Suppliers and service providers

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: March 2025